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Privacy Policy

Last updated: Mar 31, 2026

At G5, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what we collect, how we use it, and your rights.

By accessing or using G5 eSIM, you agree to the use of information that you provided when registering for the service in order to stay in contact with you and seek your feedback. We are committed to keeping your personal information secure and protected. A variety of industry-standard security technologies and procedures are used to prevent unauthorized access, use, or disclosure of your personal information. However, no security measure is completely foolproof, and we cannot guarantee absolute security.

Requesting Data Deletion:

At any time, you can request that we adjust or delete the information you have previously shared with us. You can request deletion of your G5 eSIM account

directly through the app:

  1. Navigate to the β€œDelete Account” screen.
  2. Enter your email address in the provided field.
  3. Confirm the deletion request by pressing β€œDelete.”

Please note that while your G5 eSIM account will be deleted, your eSIM profile will remain active, and you will still be able to use your eSIM line during its validity period. For assistance, please contact us at support@g5esim.com.

We may use the information you provide to inform you about future services we may offer.

In addition, we automatically collect information about your use of G5 eSIM, including device operating systems, IP addresses, and usage patterns. We analyze this information to troubleshoot issues, understand how our products are used, and improve our services.

This Privacy Policy may be revised occasionally. If we make any changes to the way we use your personal information, we will notify you. Please note that you are responsible for keeping your personal information up to date at all times.